Key Responsibilities
Operational Leadership
Supervise and coordinate daily housekeeping activities across guest rooms, public areas, and back-of-house spaces.
Ensure consistent adherence to resort standards of cleanliness, presentation, and hygiene.
Implement and monitor cleaning schedules, deep-cleaning programs, and preventive maintenance routines.
Team Management & Development
Recruit, train, and mentor housekeeping staff to deliver exceptional service.
Conduct regular performance evaluations and provide coaching for improvement.
Foster a positive, professional, and collaborative team culture.
Guest Experience & Service Quality
Respond promptly to guest requests and concerns related to housekeeping.
Collaborate with Front Office and other departments to ensure seamless guest experiences.
Support VIP arrivals and special arrangements with personalized housekeeping services.
Administration & Resource Control
Manage departmental budgets, inventory, and procurement of cleaning supplies and amenities.
Monitor linen and laundry operations to ensure efficiency and quality.
Maintain compliance with health, safety, and environmental standards.
Innovation & Sustainability
Introduce eco-friendly practices and sustainable housekeeping initiatives.
Stay updated on industry trends and implement innovative solutions to enhance efficiency and guest satisfaction.