Opens car doors for arriving and departing guests and escort them to the lobby.
Maintains an up to date knowledge of the hotel and services. Supplies information and responds to guest queries.
Ensures effective handover is done, gaining information from earlier shift.
Forwards all guest complaints or problems to the manager on duty.
Ensures that phone calls are answered properly up to the standards.
Controls all guests car keys.
Ensures that an effective handover is made to the Night shift in conjunction with the early Shift Leader.
Maintains an awareness of sales opportunities maximizing revenue.
Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
Maintaining the parking spaces and key cabinet and ensures cleanliness is to the maximum.
Ensures that cars are delivered within 10 minutes for guest request.
Ensures that airport/crew transportation flow is maintained effectively.
Cooperates in the performance of any reasonable task requested by company manager, executive and guests.
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.
Carry out all other duties assigned by managers and hotel management not specified in the job description.