Roles & Responsibilities :
General:
Consultant expected to have basic understanding of ITIL framework to collaborate and handle with end-user issues / tickets raised via ITSM.D(Service Now) tool
Excellent problem-solving, consulting and decision-making skills.
Handling incident, problem tickets, service requests in SAP MDM & MDG module.
Good communication and interpersonal skills.
Should be able to work independently with minimal supervision
Desired Role Requirements:
Core Functional Knowledge:
Must have experience on specific master data domains (Material, BP) with knowledge of BRF+, FPM, Web Dynpro ABAP, and MDG API framework.
Troubleshoot and fix the stuck, failed & locked Change Requests.
Configure and maintain CR Types, change request steps.
Analyze CR replication logs to ensure data successfully updates the staging and active areas.
Monitor, troubleshoot, and repair Rule-Based Workflows in BRF+.
Adjust workflow routing and handle agent determinations.
Analyze custom validations, derivations, and duplicate checks using BRF+.
Experience on master data consolidation routines, including mass processing of data.
Configure UI modeling (feeder classes, access classes) to meet changing business requirements.
Analyze and debug the existing code, Web Dynpro components, and Floorplan Manager (FPM) configurations to resolve application errors.
Maintain and enhance integration mapping between SAP MDG and downstream systems.
Monitor and troubleshoot Data Replication Framework (DRF) failures, IDoc errors, and SOA web services.