Job Summary:
Field Area Managers oversee industrial water treatment systems in a specific region for a company. They lead a team of Field Service employees to ensure that they meet targets and objectives. This role involves project leadership, people management, customer interaction, and technical skills to help grow our service operations.
Duties & Responsibilities:
- Supervise 10 to 15 employees within a region to ensure proper scheduling and utilization
- Collaborate with CAPEX project managers to maintain clear communication for smooth and efficient operations
- Management of small projects, including Mobile Water Systems and Refurbishments
- Review and edit engineering drawings and P&IDs
- Understanding of instrument controls
- Implement changes to improve project efficiency and effectiveness
- Ensure stakeholders are updated on modifications to the project and contract timeline, as well as scheduling
- Anticipate potential issues, such as outages, technical difficulties, and additional customer needs, and make necessary adjustments accordingly
- Schedule field service personnel and coordinate with territory managers to allocate equipment and purchase materials. Estimating time, cost, and resource needs for each task
- Administer policies in EHS, Human Resources, and Fleet
- Assist in the career development and growth of Field Service Representatives
- Utilize data analysis and reporting to monitor contract performance
- Develop contract budgets and financial forecasts
- Manage operational and maintenance risks and escalate critical issues when needed
- Report project progress, staff utilization, and contract spend versus budget to leadership
- Administration of Preventative Maintenance programs across various project lines and customer accounts, recording corrective maintenance actions
- Responsible for tracking operational metrics, including system performance, employee utilization, overtime, and operational costs
- Assist in establishing robust connections with our clientele
- Collaborate with commercial leaders to develop and expand the business
- Involved in the recruitment and professional development of Field Service Employees within the designated geographic area and contracts portfolio