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Job Summary
The Housing Advocate/Community Health Worker will provide eviction prevention support, housing search support, referral services and follow up monitoring to patients experiencing housing insecurity. This role involves a variety of administrative and field activities to coordinate applications to housing resources, referrals to agencies and develop housing plans.
Responsibilities
Manage, track, and prioritize incoming housing-related referrals to ensure timely patient outreach and support.
Collect and secure required enrollment program documentation.
Provide crisis intervention, advocacy, care coordination, follow-up support, information, and referrals to patients in person, by telephone, and through other communication methods as appropriate.
Accompaniment to housing court and mediations.
Conduct comprehensive assessments of housing barriers, and available resources to determine appropriate housing and supportive service interventions.
Develop individualized housing search plans, assist with housing applications, and gather and prepare required documentation for landlords, housing authorities, and community agencies.
Research and maintain knowledge of community resources and programs, including housing assistance, legal services, and funding sources.
Facilitate connections to community-based providers and services, including accompaniment to appointments and resource sites when necessary.
Deliver culturally responsive, trauma-informed, and patient-centered services to individuals and families from diverse backgrounds and communities.
Document patient interactions, assessments, interventions, and outcomes in accordance with organizational, programmatic, and regulatory requirements.
Attend team meetings and collaborate across programs and workstreams to support coordinated service delivery, cross-coverage, and operational effectiveness.
Perform other duties and responsibilities as assigned.
Qualifications
- 3-5 years experience working in human services, particularly within housing stabilization.
- Associate or bachelor’s degree preferred.
- Demonstrated experience successfully working with diverse and historically underserved populations.
Additional Job Details (if applicable)
Skills
- Resident of the local community with knowledge of community-based resources and services.
- Experience as a community health worker, advocate, outreach worker, housing advocate, case manager, property manager, or in a related role preferred.
- Knowledge of housing systems, including subsidized and private housing resources.
- Experience working with individuals and families experiencing homelessness or housing instability.
- Ability to work independently, prioritize responsibilities, meet deadlines, and manage a flexible workload with minimal supervision.
- Sustain partnerships with housing agencies, community-based organizations, and other stakeholders to support resource identification and referral processes.
- Comfortable conducting community outreach, field visits, and accompanying patients to appointments or advocacy-related activities (e.g., housing court).
- Ability to exercise sound judgment, manage follow-up activities, and navigate complex human services systems.
- Experience using motivational interviewing and other person-centered engagement approaches preferred.
- Strong verbal and written communication, interpersonal, and relationship-building skills.
- Commitment to ongoing learning and professional development, with an interest in best practices and emerging trends in housing and community health.
- Fluency in Spanish preferred.
Hybrid
800 Huntington Avenue
40
Regular
Day (United States of America)
Pay Range
$23.51 - $26.58/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.