Records and collects all keys and papers held within the Housekeeping Office.
Ensures the sorting of all daily activity reports in the Housekeeping Office.
Protects the privacy and security of guests and co-workers.
Answers phone calls promptly, following proper telephone etiquettes as trained and per the standards.
Records all incoming calls, ensures all messages are disseminated and followed up accordingly.
Updates and maintains all housekeeping files.
Updates and prints out from the Opera system the room discrepancy report in morning and afternoon and ensures the submission of a copy to Accounts and Front Office.
Keeps and maintains the cleanliness and tidiness of the Housekeeping Office.
Clears all outdated reports on a monthly basis based on the hotel standard for record keeping.
Supports all co-workers and treats them with dignity and respect.