Reporting to the Director of Rooms, the Director of Security is responsible for developing and/or maintaining a pro-active loss prevention program designed to ensure a safe and secure environment for hotel guests and employees.
RESPONSIBILITIES:
- Lead and coach the Security team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies
- Ensure the smooth and efficient operation of the Security Department, constantly monitoring to improve efficiency and service
- Consistent development, support, promotion and enforcement of hotel policy relating to colleague and guest safety and security
- Evaluate, develop and oversee the hotel’s Fire Prevention Programs and Life Safety Systems to include the monthly inspection of all fire extinguishers
- Know and act upon all relevant Federal, State and Municipal Acts
- Train and develop Security & Safety Programs throughout the hotel. Oversee and maintain updated knowledge in relevant Security equipment, systems, procedures and trends
- Oversee and administration of Locking Systems and Key Control Programs (Electronic and Manual)
- Evaluate, develop and oversee the hotel’s Loss Prevention Program and assist with Claims Management
- Chairs and Leads the Health & Safety Monthly Meetings
- Liaise with other Hotel Security and Law Enforcement Agencies
- Assist in planning of VIP, Special Events and Dignitary visits as required.
- Ensure lost and found property procedures are followed accurately and consistently as required.
- Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock systems
- Maintain a positive relationship with all departments at The Fairmont Washington.
- Be available for emergencies
- Budget and long range financial and strategic planning
- Payroll, scheduling of normal roster and special events
- Supervise and train Security Officers
- Complete performance reviews on Security Officers
- Maintain scheduling, vacation days, lieu days and sick day lists
- Carry out investigations pertaining to all security matters