Assist guests with luggage handling, loading, and unloading with care and professionalism during arrival and departure
Greet guests warmly and provide courteous guidance throughout the hotel, including lobby, entrance, and parking areas
Coordinate guest flow and movement to ensure smooth operations during peak times
Maintain awareness of hotel layout, services, and amenities to provide accurate information and directions to guests
Ensure guest safety and security by following established protocols and procedures
Respond promptly to guest requests and resolve issues with a positive, solution-oriented approach
Maintain a polished appearance and professional demeanor at all times
Collaborate with front desk, concierge, and housekeeping teams to deliver coordinated guest service
Monitor and report any maintenance concerns or safety hazards to management
Perform additional duties as assigned to support overall hotel operations

Bell Attendant