Reception Team Leader
As a Front office Team Leader, you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:
- Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
- Oversee daily front office operations, ensuring efficient check-in and check-out processes
- Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences throughout their stay
- Train and mentor front office staff, promoting their professional development and enhancing team performance
- Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
- Manage shift schedules and allocate tasks effectively to maximise team productivity
- Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
- Implement and maintain standard operating procedures for front office operations
- Assist in managing the department's KPI's and achieving financial targets
- Stay updated on local events and attractions to provide knowledgeable recommendations to guests