Act as Key Account Coordinator or Dispute Coordinator. Position is located in Brazil to support America's business and NAM customers.
Key Responsibilities
- Act as the primary point of contact for pricing, billing, and account-related discrepancies or payment collections activities.
- Conduct root cause analysis and coordinate with Sales, Finance, Customer Service, Operations, and customers to resolve issues efficiently.
- Research and reconcile payment discrepancies, including short pays, deductions, overdue invoices, and Accounts Receivable variances.
- Process debit/credit memos, revenue corrections, and account adjustments in compliance with company policies and financial controls.
- Maintain pricing data, validate pricing accuracy, and manage retroactive pricing adjustments to support customer agreements and financial reporting.
- Perform pricing audits, independent reviews (4-eye principle), and compliance checks to ensure data integrity and process adherence.
- Prepare reports, discrepancy analyses, and management summaries to support decision-making.
- Support internal and external audits related to Accounts Receivable, pricing, and compliance.
- Lead or participate in review and escalation meetings focused on overdue balances, dispute resolution, and continuous process improvement.
- Collaborate cross-functionally to enhance pricing accuracy, revenue assurance, and overall operational effectiveness.
- Proactively monitor customer payment activity through EDI remittance advice (820), customer portals, and other payment platforms to ensure timely receipt of payments.
- Track and maintain visibility of invoice and payment statuses, collaborating directly with customers to address outstanding balances and collection concerns.
- Analyze and investigate missing, duplicate, unidentified, or unapplied payments and coordinate timely resolution.
- Reconcile customer accounts and proactively follow up on overdue invoices, past-due balances, and missed payment commitments.
- Identify collection trends and recommend corrective actions to improve payment performance and reduce aging receivables
- Manage customer invoicing activities, including sample invoices and customer-specific billing requirements.
- Submit and resubmit invoices through designated customer portals, email, and other approved channels to ensure compliance with customer payment processes.
- Support cash application activities by facilitating the accurate allocation and reconciliation of incoming payments.
- Coordinate with internal teams to resolve invoicing issues and maintain billing accuracy.