POSITION SUMMARY:The General Managerisresponsible foroverseeing the entireoperations of the Fun Mountain facility. This positionwillbe responsible formanaging both Food and Beverage operations as well as all games,bowlingand guest attractions.
ESSENTIAL FUNCTIONS:
Routinely inspect areas of ownership toobserveprocesses, guest experiences and to gather feedback from guests and associates
Hold regular meetings with leadership to promote coordination,growthand communication
Continually evaluate existing offerings and develop new activities and servicesin order toexceed guests’ expectations
Handling complaints, and oversee the service recovery procedures
Provide leadership and direction to management and hourly associates
Strive to exceed the budgeted revenue predictions, within expense and payroll guidelines
Ensuresecurity and emergency procedures are in place as required by company policy and/or federal and state regulations
Overseepurchasingin accordance withthe budget outline and as required by company policy
Ensure that labor and other costs are managed appropriately meeting or exceeding profit goals
Prepare a variety of administrative/operations reports and records, timesheets, daily staffing reports, inventories, cash reports etc
Ensure that alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control
Ensure that food is served within the rules proscribed by the Taney County Department of Health and Safety
Ensure that local and state applicable health and safety procedures and regulations are followed and maintained
Work with Ownership, Big Cedar Leadership and Contractors to ensure that construction projects are completed on time to vision and budget
Supervise and assist as necessary with all operations, which may include guest service; checking-in guest reservations; cleaning, organizing, service, dining area attention; bussing, resetting tables; bartending, menu development, large party reservations; line set up and restocking, expediting,etc
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
Preferred Degree: Bachelor's DegreeinBusiness ManagementHospitality Management
Certificate(s) or License(s):Manager food handler and beverage service certifications(will provide if needed)
Years of experience:
1)At least 5 yearspreviousleadership experience, or a combination of education and experience from which a comparable amount of knowledge isacquired
2)At least 5 years of Food and Beverage experience is preferred. (ormulti-unit operation experiencepreferred)
3)At least 5 yearsof hospitalitymanagementexperience preferred
KNOWLEDGE,SKILLS,AND ABILITY:
Analytical and Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
Guest and Personal Service-Theknowledge of principles and processes for providing guest and personal services. This includes guests’ needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
Number Facility - the ability to add, subtract, multiply, or divide quickly and correctly. Including the ability to calculate figures and amounts in relation to recipes for volume, ounces,etc
Language - Ability to read and interpret documents such as safety rules,operatingand maintenance instructions, and procedure manuals. Ability towriteroutine reports and correspondence. Ability to speak effectively before groups of guests or employees of organization
Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment
Teamwork - Skilled at building a cohesive team relationship andfacilitatinggoal accomplishment
Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand andretainthe message
Planning and Organizing - Skilled atestablishingcourses of action for self and others to ensure work is completed efficiently
Problem Solving / Decision Making - Ability toidentifyand understand issues, problems, and opportunities, using effective approaches for choosing a course of action or developing solutions
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Computer Work
AdditionalPhysicalRequirements
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