The Laboratory Director is responsible for maintaining positive operating margin at the laboratory level and for meeting and exceeding the annual budget. Supervises all laboratory personnel and provides leadership and direction as needed. Responsible for ensuring compliance and integration of facility operation with corporate and regulatory policies and procedures. The lab director will serve as a liason with corporate business partners and will champion Company policies, vision, and mission.
- Manages the laboratory to provide positive operating margin and meet annual budgetary goals.
- The laboratory director will be responsible for the culture of the lab and the employee engagement of personnel under their hierarchy. The lab director will act confidentially in employee matters and partner with Human Resources to ensure that all policies and programs are applied consistently throughout the laboratory.
- Builds and maintains positive customer relationships and sales growth through direct interaction with customers and Eurofins sales personnel.
- Establishes and maintains an active and positive safety culture and ensures that the Employee Health and Safety procedures are implemented and followed to maintain facility operations that are compliant with appropriate policies and regulations.
- Collaborates with the Quality Assurance Manager to ensure that SOPs for the facility are implemented and reviewed on a regular basis so that the facility is operated in a compliant manner which allows it to produce defensible data.
- Prioritizes the activities of the operations groups to ensure key goals are achieved and customer service needs are addressed.
- Provides periodic reports to Business Unit Manager to ensure that goals and objectives are being achieved and to recognize opportunities for development.
- Works with Project Managers and Customer Service Managers to ensure the accurate forecast of receipts, provide quality analytical data to clients and meet on- time delivery dates.
- Leads Business Team activities to develop and implement sales strategies to ensure budgetary goals are achieved. Ability to travel for business purposes is required.
- Communicates facility-specific goals and objectives to employees. Communicates and implements company initiatives designed to foster teamwork and communication.
- Fulfills supervisory responsibilities with direct reports to achieve strong staff performance. Mentors key employees.
- Evaluates and maintains appropriate staffing levels to support operational needs and budgetary requirements. Collaborates with the Business Controller and HR Business Partner to discuss and review manpower regularly.
- Works with the IT Group to ensure that the facility has appropriate Information Technology resources and that they are being used effectively to support operational requirements.
- Actively participates in the process of sharing and adopting best practices within Eurofins. Provides technical assistance to other Eurofins laboratories as needed to improve productivity and customer service.
- Approves of all laboratory purchases including capital spending approvals to support the business plan and maintain profitability.
- Collaborates with the Business Controller to review financial information for the lab and put into place actions to proactively manage laboratory cost controls and financial performance.
- Responsible for upholding and enforcing Company policies, including but not limited to, Quality, Safety, Standard Operating Procedures, Ethics, and Harassment.
- Expected to champion Health & Safety and assume ownership for the safety of those employees within her/his responsibility.