Assist and oversee the day-to-day operations of the Front Office team
Supervise and monitor team members with true leadership ability that motivates the entire team.
Ensure the smooth and efficient running of the Hotel's operation in absence of the Director of Operations & Front Office Manager with a high level of customer service provided at all times.
Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
Process and assist with check-in and check-out of guests