Please only apply if you have unrestricted right to work in the United Kingdom. We do not have any opportunities for sponsorship.
We are looking for a confident, reliable and customer-focused Golf Shop Assistant to join our team at the George Washington Golf Club on a casual, seasonal basis throughout the golf season.
This is a varied role at the heart of our Golf operation. Working predominantly independently and often as the only member of the Golf team on duty, you will be responsible for welcoming our golfers, operating the Golf Shop, taking bookings and payments, serving food and drink from the Clubhouse Bar, and making sure every guest receives a warm, professional and memorable experience.
You will need to be comfortable working independently and making sensible decisions. While you will have support from the wider hotel team, the Golf Club Manager and Duty Manager when required, this is a role where we will trust you to take ownership of your shift, manage competing priorities and keep the operation running smoothly.
A strong commercial focus is essential. You will be expected to actively generate revenue through the Golf Shop and Clubhouse Bar, from promoting food and drink and additional golf products to identifying opportunities to increase spend during every golfer's visit. You will also play an important role in protecting our revenue by ensuring that golfers have paid for their round, challenging unauthorised use of the course and escalating any concerns appropriately.
Cash handling and financial accuracy are an important part of the role. You will operate our EPOS system, process cash and card payments, complete end-of-shift reconciliation and ensure that all takings balance accurately.
You will also be responsible for maintaining the standards and security of the Golf operation, including opening and closing procedures, monitoring the Golf Course and Clubhouse areas, maintaining cleanliness and dealing appropriately with situations involving trespassing, unsafe behaviour or guests who are unfit to play.
Your responsibilities will include:
Welcoming golfers and providing friendly, knowledgeable and professional customer service.
Operating the Golf Shop independently, including sales, bookings, memberships and general golfer enquiries.
Serving food and beverages from the Clubhouse Bar, including alcoholic drinks in accordance with licensing requirements and Challenge 25 procedures.
Actively generating revenue through upselling Golf Shop products, food, beverages, golf experiences and other appropriate opportunities.
Protecting hotel and Golf revenue by checking that golfers have paid the appropriate green fee before playing.
Challenging and appropriately reporting unauthorised access, trespassing or attempts to play without payment.
Operating the EPOS system (GolfNow/BRS) accurately and confidently.
Handling cash responsibly and completing accurate end-of-shift cash and card reconciliation.
Following opening and closing procedures, including security protocols.
Maintaining high standards of cleanliness and presentation throughout the Golf Shop, Clubhouse Bar and surrounding areas.
Monitoring the Golf Course and facilities and reporting maintenance, safety or security issues promptly.
Supporting golfers with the use of our tee sheet BRS, Driving Range bay booking SweetSpot, and Toptracer technology.
Providing basic assistance with Golf Genius, Toptracer and Driving Range equipment where required.
Ensuring food is prepared, stored and served safely in accordance with the hotel's food safety management system.
Maintaining appropriate temperature records and food safety procedures.
Working alongside the wider hotel team and engaging the Duty Manager when additional support is required.
Dealing confidently and professionally with guest queries, complaints and challenging situations.
Ensuring the Golf operation remains welcoming, safe, clean and commercially successful throughout your shift.
Undertaking any reasonable duties required to support the wider hotel operation.
This is a role for someone who enjoys variety, takes pride in their work and can be trusted to look after the operation as if it were their own.