JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What This Job Involves
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. As an Owner's Representative Associate Project Manager specializing in healthcare facilities, you'll serve as the essential connector between clinical stakeholders, design teams, facility management, construction contractors, and regulatory authorities. Your focus will be assisting your project team to ensure healthcare construction and renovation projects are delivered on time, within budget, and to the highest quality standards while maintaining patient safety and operational continuity in active medical environments.
You'll be a part of a JLL team acting as the client's trusted advocate throughout the project lifecycle, from pre-construction planning through closeout and occupancy. This position plays a pivotal role in accelerating delivery timelines, ensuring compliance with healthcare-specific regulations, and elevating the overall client experience. We believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll drive cross-functional teams to work together more efficiently through proactive coordination, clear communication, and relentless attention to the unique complexities of healthcare construction.
What Your Day-to-Day Will Look Like
Project Coordination & Stakeholder Management
- Act as the central liaison between hospital administrators, clinical departments, facility management, architects/engineers, contractors, infection control professionals, and regulatory agencies to coordinate seamless project delivery from planning through closeout
- Build and maintain strong collaborative relationships with medical staff, facilities teams, and executive leadership, serving as their trusted advocate throughout all project phases
- Coordinate with infection control professionals to ensure compliance with ICRA (Infection Control Risk Assessment) protocols and interim life safety measures in occupied healthcare facilities
- Facilitate design reviews with clinical end-users to ensure spaces meet functional, operational, and patient care requirements
Project Controls & Documentation
- Maintain accurate project data within project management systems, ensuring schedules, budgets, milestone dates, RFIs, submittals, change orders, and status updates remain current through regular reviews
- Monitor and track the progress of design approvals, regulatory permits, healthcare facility licenses, and required certifications, maintaining visibility of pending decisions and approval timelines
- Prepare comprehensive project reports, dashboards, meeting minutes, agendas, and executive summaries to support recurring client governance meetings and stakeholder communications
- Ensure all project documentation complies with Joint Commission standards, FGI Guidelines, and state healthcare facility licensing requirements
Construction Oversight & Quality Management
- Assist with reviews of construction drawings and specifications to ensure strict compliance with healthcare codes, infection control requirements, and client operational needs
- Inspect construction work quality and progress, with particular attention to medical gas systems, critical MEP infrastructure, and patient safety measures
- Coordinate utility shutdowns and construction phasing plans to minimize disruption to active clinical operations and patient care delivery
- Oversee contractor performance, ensuring adherence to healthcare-specific safety protocols and construction standards in occupied medical facilities
Budget & Schedule Management
- Support development and management of project budgets, including contingency planning for healthcare-related complexities
- Monitor project schedules and critical path activities, identifying potential delays that may impact clinical operations or patient care milestones
- Review and analyze cost estimates, change orders, and payment applications, tracking expenditures against approved budgets
- Escalate blockers, delays, and missing dependencies that may impact project timing, driving accountability across teams to ensure milestones and deliverables are met
Process Improvement & Risk Management
- Identify potential risks specific to healthcare environments and support mitigation strategies around patient safety, infection control, and operational continuity
- Ensure compliance with safety protocols on healthcare construction sites, with meticulous attention to patient protection in occupied facilities
- Support medical equipment planning, coordination, and commissioning processes to ensure clinical readiness at project completion
Required Qualifications
Education & Experience
- Bachelor's degree in Construction Management, Engineering, Architecture, Project Management, or related field
- 3-5 years of experience in construction project management, project coordination, PMO operations, or owner's representation within complex organizational environments
- Demonstrated understanding of construction processes, contract administration, and project delivery methods
- Strong knowledge of building codes, design documentation, and construction administration practices
Technical Skills
- Strong proficiency with Excel, reporting tools, and data analysis, with demonstrated ability to translate project data into actionable insights for diverse stakeholders
- Strong proficiency with AI Tools
- Hands-on experience using project management systems such as MS Project, Smartsheet, Procore, or similar platforms
- Ability to read and interpret architectural, structural, and MEP drawings and specifications
- Proficiency with MS Office Suite, well-practiced in PowerPoint for presentations to clinical and executive audiences
Core Competencies
- Exceptional organizational skills with meticulous attention to detail and proven ability to maintain accuracy across multiple concurrent healthcare projects
- Demonstrated ability to coordinate multiple priorities simultaneously in fast-paced, deadline-driven healthcare environments where patient safety is paramount
- Strong verbal and written communication skills with the ability to articulate complex technical information clearly to non-technical clinical stakeholders
- Proven track record of influencing and driving accountability across teams without direct authority, building collaborative relationships to achieve shared project goals
- Detail-oriented, analytical, responsible and devoted to work with proven skills and track record in demanding project environments
Preferred Qualifications
- Healthcare construction experience or familiarity with medical facility operations and the unique challenges of working in occupied clinical environments
- Knowledge of FGI Guidelines for Design and Construction