💡 Job Summary
We are looking for a highly driven and detail-oriented Quality Specialist II to join our QMM1 team at the Amata Plant (AmaP). In this critical role, you will act as the key contact window for our Plant-to-Plant (P2P) products (ESP/ABS), managing customer complaints, ensuring strict compliance with QMS standards, driving 8D problem-solving processes, and minimizing failure costs.
🎯 Key Roles & Responsibilities
1. Customer & P2P Complaint Management (90% of Role)
Primary Contact Window: Serve as the main interface for both incoming and outgoing Plant-to-Plant (P2P) product complaints.
Complaint Evaluation & Resolution: Evaluate customer/field complaints, define robust corrective actions, and track their implementation.
8D Leadership: Lead 8D quality investigations to ensure 8D reports score >20 points (>66.7%) with a 100% on-time lead time (<60 days), utilizing the IQIS system.
Prototype & PPAP Coordination: Coordinate quality tasks during prototype/sample production, oversee testing/reporting, and manage PPAP submissions for customer approval during engineering changes (ECR/PCR).
Failure Cost Optimization: Coordinate internal and external failure cost calculations; proactively follow up on corrective action implementation.
Voice of Customer: Represent customer feedback in the plant during visits/audits and report insights to management to support future business planning.
2. Quality Systems & Site Management (10% of Role)
QMS Standards: Maintain and manage Quality System processes, including work instructions, inspection standards, and customer-specific requirements (CSRs).
Budget Support: Assist in annual budget management for the quality department.
Continuous Improvement: Handle non-conformities by implementing One Point Lessons (OPL) and actively participating in joint CIP meetings.
Safety Coordination: Act as the department's safety coordinator to lead teams and support all safety events/activities at the AmaP plant (100% target support)