Workplace Experience & Event Support
- Collaborate with Business Lines, Employee Engagement (EE) teams, Connect Teams, and other internal committees to maximize the utilization of office spaces.
- Coordinate meeting rooms, collaboration spaces, and event venues to support business events, employee engagement activities, and corporate initiatives.
- Proactively identify opportunities to enhance workplace experience and employee satisfaction.
Front of House Operations
- Oversee daily Front of House operations, including reception services and visitor management.
- Ensure a professional, welcoming, and customer-focused experience for employees, visitors, and clients.
- Develop and implement service improvements to enhance workplace hospitality.
Cleaning & Workplace Hygiene
- Manage office cleaning services and pest control programs.
- Conduct regular service reviews and inspections to ensure workplace cleanliness and hygiene standards are maintained.
- Coordinate corrective actions with service providers and stakeholders as necessary.
Facilities & Maintenance Management
- Coordinate and oversee all office maintenance activities and facilities-related services.
- Manage relationships with maintenance contractors and service providers, ensuring compliance with contractual obligations and service level agreements (SLAs).
- Monitor and ensure compliance with health, safety, and environmental requirements within the workplace.
- Conduct regular inspections and follow up on corrective and preventive actions as required.
Smart Building & Workplace Reporting
- Monitor and maintain workplace-related IoT systems and solutions.
- Prepare and analyze workplace, occupancy, and facilities-related reports utilizing IoT and other workplace management platforms.
- Provide data-driven insights and recommendations to optimize workplace utilization and operational efficiency.
Employee Onboarding & Offboarding
- Coordinate workplace onboarding and offboarding activities for all employees joining or leaving AECOM.
- Ensure timely provision and recovery of workplace-related assets, access cards, seating arrangements, and office orientation.
- Partner with HR, IT, Security, and business stakeholders to deliver a seamless employee transition experience.