We're looking for a compassionate and organised Care Coordinator to join our team in Crawley, United Kingdom. This role will be responsible for overseeing care services in the Crawley, Horley and East Grinstead areas, ensuring our clients receive the highest quality of care whilst supporting our dedicated Care Professionals.
- Liaise between clients, Care Professional teams, and third-party entities such as GP practices to maintain clear communication and address care needs promptly.
- Prepare and maintain rotas, taking into account travel time, holidays, training, and last-minute changes.
- Develop and maintain excellent relationships with both clients and Care Professionals to ensure positive experiences.
- Collaborate with the recruitment manager to ensure sufficient staffing levels are met.
- Work closely with the Carepro's to resource and schedule new and existing care packages in a timely manner.
- Maintain accurate client and Care Professional information in electronic scheduling and monitoring systems.
- Ensure all care plans and documentation comply with regulatory and internal audit standards.
- Regularly audit electronic care notes and address any concerns regarding care needs promptly.
- Contribute to the continuous improvement of care services and operational processes.
- Coordinate and manage care schedules, ensuring efficient allocation of Care Professionals to meet client needs