Reporting to the Chief Concierge and Senior Rooms Managers, responsibilities and essential job functions include but are not limited to the following:
- Assist guests with mail, messages, and any plans or arrangements they require
- Assist with any plans or arrangements the guest intends to make during their stay and to ensure timely follow up with guests and any confirmations for bookings
- Consistently offer professional, friendly and engaging service
- Assist guests regarding hotel facilities in an informative and helpful way
- Assists in overseeing the bell desk and bell team
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned