Lead, supervise and coordinate the daily operations of the Housekeeping Department.
Plan and allocate daily work according to occupancy, arrivals, departures and operational requirements.
Prepare and manage Housekeeping rosters, staffing levels and departmental resources.
Supervise Housekeeping team members and monitor productivity, attendance and performance.
Conduct regular inspections of guest rooms, public areas and back-of-house areas to ensure required cleanliness and presentation standards.
Manage room readiness and coordinate closely with Front Office and Maintenance.
Manage linen, cleaning supplies, guest amenities, equipment and departmental inventory.
Coordinate with external laundry providers, suppliers and contractors.
Respond professionally to guest feedback and Housekeeping-related complaints.
Manage departmental procedures, quality controls, audits and continuous improvement initiatives.
Assist with departmental budgeting, labour cost management and expenditure control.
Support recruitment, induction, training, coaching and development of Housekeeping team members.
Promote a safe, positive and inclusive working environment.
Ensure Housekeeping operations comply with hotel policies, Accor standards and New Zealand health and safety requirements.
Flexibility to work weekends and public holidays as per the business requirement.