To actively support the Commercial Division, with prompt response to client inquiries –at the request of Managers and Directors or in their absence - comprehensive management of bookings to include all required information for file creation and applicable maintenance, and preparation for VIP arrivals.
Summary of Responsibilities:
Reporting to the Director of Sales, responsibilities and essential job functions include, but are not limited to, the following:
- Support of the Transient Sales Team including preparing welcome cards, amenities, VIP pre-arrival reach out and Make Special Happen initiatives
- Reservation modifications for groups, events and Transient VIPs, to bridge gaps as needed
- Compile and distribute site alerts, as requested by Sales and Events Teams
- Preparing for VIP stays including reaching out to high-rated suite guests.
- General document and correspondence production, distribution and maintenance including client contracts, production of amenity requests and VIP cards, turnover documents, attrition, estimates and final invoices.
- General office processes and activities including departmental documents, photocopying, mailing of departmental correspondence, checking of departmental shared email inboxes (Sales, Events, Reservations)
- Participate in monthly departmental meetings
- Assist with office equipment operation such as printers, copiers, phones etc.
- Any other reasonable requests made by the Leadership or Executive Teams