Allergan Medical Institute (AMI) is responsible for the design and execution of customer education and training programs focused on the Allergan Aesthetics Portfolio. In this role, you will be supporting our body contouring brands CoolSculpting®, CoolTone®; facial injectable portfolio of products; JUVÉDERM® Collection of Fillers, Botox Cosmetic® and KYBELLA®; and our skincare portfolio of SkinMedica® and DiamondGlow®.
Summary:
The Senior Manager of AMI Programs is responsible for leading the strategy, design, development, implementation, and execution of CoolSculpting Fundamentals Courses.
Reporting into the AMI Programs & Performance team, this position reports to the Associate Director/Director of Medical Education. This role works closely with every team within the Programs & Performance team as well as other cross functional AMI teams, brands teams, and field sales teams on planning, developing, implementing, and executing each initiative.
The successful candidate will have experience working in a multi-faceted high-paced matrix environment, strong project management, communication, and collaboration skills. They will also possess the ability to work on multiple tasks simultaneously, be solution oriented and work well under pressure, and be a self-starter and able to accomplish objectives and tasks on time and within budget.
We promote a culture of ONE team working together to reach one main goal: providing HCPs with educational programs to improve their skills and proficiency to provide their patients optimal and safe treatment outcomes using the Allergan Aesthetics portfolio of products.
Essential Duties and Responsibilities:
Program Management (50%):
- Program Strategy and Design: The Sr. Manager will work closely with the Associate Director / Director to identify program opportunities, strategize, and design programs to complement the body contouring curricula. This requires continuous insights gathering through customer and field teams’ ad boards and focus groups.
- Content Development and Optimization: The Sr. Manager will work cross functionally with the curricula team to outline program needs and support content development for identified programs, resources, and tools. This role will also support the development of all promotional activities including customer assets, sales force assets, digital assets, online registration site, meeting apps and more. This role will also assess user activity and make recommendations to optimize content and experience and share learnings with the Curricula team for continuous content and resource improvement.
- Program Development and Implementation: The Sr. Manager will work cross functionally with the AMI Faculty team to identify the appropriate Faculty to deliver each program and coach them accordingly.
- Program Operations and Execution: The Sr. Manager will lead operational efforts for AMI programs. The Sr. Manager will work with all appropriate internal teams and external vendors. This role will support the logistical execution of various programs in collaboration with agency partners and production.
- Program Reports and Analytics: The Sr. Manager is responsible for supporting the Program Excellence Lead in collaborating with sales analytics, sales teams, and various analytics vendors to outline measurable goals for enhanced educational programs. The Sr. Manager will also collaborate with the Program Excellence Lead on analyses, reporting of relevant metrics and use to improve and scale programs as required.
Cross-Functional Partnership & Communication (40%):
- Cross-Functional Collaboration: The Sr. Manager will partner with all AMI cross-functional partners, internal sales/brand stakeholders and agency partners to best support the development of training programs while creating customer experiences and identifying efficiencies.
- Brand Team Engagement: This role will work directly with the body contouring brand team to align on key messages and field sales teams supporting all field communications, rollout program/event activities, customer recruitment protocols and equip them with the resources they need to effectively identify the right customers.
- Field Team Engagement and Communications: Develop regular brand communications and updates for field sales, including coordination of all approved material prior to sending. Coordinate with the AMI teams and agency partners to ensure internal sales team portals reflect key resources and ensure that expired resources are removed promptly. Respond to field requests and questions in a timely fashion.
- MLR Management: Support Curricula team’s MLRC submission/management through high collaboration and ensuring program needs & guidance is accurately reflected in program content. Evaluate re-approval needs when needed and coordinate with curricula team and/or agencies to ensure re-approvals requests are raised prior to expiration.
Technology & Competitive Monitoring (10%):
- Technology and Competitive Monitoring: Monitor and evaluate training trends and technologies for integration in programs/resources; be well versed in relevant market research reports and technology trends. Collaborate with Market Research team. Identify trends, barriers, and opportunities for enhanced educational training.