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STARLINK COMMUNICATIONS MANAGER (CONSUMER LIFECYCLE)
Starlink Consumer Communications is hiring a Communications Manager to run post-purchase email programs for existing customers: plan upgrades, accessories, bundles, and referrals.
RESPONSIBILITIES:
- Plan, write, and run post-purchase email programs that grow revenue from customers who already have the kit (upsell, upgrades, accessories, referrals, and similar)
- Use targeting, testing, and reporting to improve conversion and scale those programs over time
- Support launches of new offers and products as they become available, with a focus on attach, upgrade, and expansion
- Report on conversion, revenue, and related metrics
- Support other customer communications as needed, including plan and price changes, terms of service, and new-country launches
BASIC QUALIFICATIONS:
- Bachelor’s degree in marketing, business, communications, journalism, economics or a related field
- 5+ years of experience in lifecycle marketing, CRM, growth, or consumer communications, with owned programs that drove measurable upsell, upgrade, and retention outcomes
PREFERRED SKILLS AND EXPERIENCE:
- Hands-on experience building automated, trigger-based lifecycle emails: targeting, cadence, A/B testing, and reporting
- Demonstrated ability to write customer-facing copy
- Comfort owning experiment design and commercial metrics (conversion, mix, incremental revenue/ARR, unsubscribe and complaint cost)
- Subscription or consumer-technology experience
- Comfort with data used to target and measure email programs