The New York City Housing Authority is seeking a Housing Assistant for the Leased Housing Department’s Brooklyn Client Services Application Unit. Brooklyn Client Services performs various duties related to the voucher issuance and rental process, which may or may not include reviewing documents to determine eligibility for the Section 8 program. Resolving Applicant related issues, verifying information about the Applicant's income, communicating with the landlord and outside agencies and conducting informal conferences & reviews.
This position will report to the Assistant Housing Manager, with some latitude for independent judgment and decision-making. Works with Section 8 applicants and tenants with limited or no facility in English, as well as English speaking applicants/tenants, speaking to them in the appropriate language, performs related work.
The Housing Assistant’s responsibilities will include, but are not limited to, the following:
1. Maintain voucher holders’ records by entering and reviewing case notes; logging events and progress.
2. Serve as the primary point of contact for property owners, case managers, and the voucher holders during the eligibility process.
3. Establish and maintain effective working relationships with internal and external stakeholders.
4. Interview applicants, review documents and determine eligibility for Tenant Based, VASH, and Project based vouchers
5. Conduct sex offender, criminal background checks and other related verifications for the applicant (i.e., WMS, HUD EIV former and existing tenant search, SAVE)
6. Brief all Project Based applicants on the program.
7. Review Eligibility SR and case to ensure information is accurate and required documents are uploaded.
8. Create building profile and units in Siebel.
9. Complete related verification searches.
10. Resolve voucher holder related issues.
11. Communicate with outside agencies.
12. Ensure accurate and timely responses to inquiries.
13. Report system issues and recommend enhancements to improve operations.
14. Perform related duties as assigned.
15. Translate all above duties in Arabic when required.
Note: This position requires a candidate fluent in Arabic. Candidates must pass an oral Arabic proficiency test.
NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL/TEMPORARY BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:
https://bit.ly/55aProgram
Additional Information:
1. For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity.
2. For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. Employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
HOUSING ASSISTANT (BILINGUAL) - 80202