Note: This position is open only to City of New York employees serving in the permanent civil service title of COMPUTER ASSOCIATE (OPERATIONS).
The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.
The Fire Department, City of New York (FDNY), seeks a full-time Computer Associate (Operations) in the Bureau of Enterprise Technology. The successful candidate will:
- Interface with FDNY personnel at all levels and collaborate with technical teams across BTDS.
- Initiate and perform scheduled operational tasks to maintain continuous service of FireCAD, EMSCAD, and other mission-critical systems.
- Monitor all primary and backup hardware, software, peripherals, and applications; promptly identify and resolve issues.
- Escalate unresolved technical issues following established escalation procedures.
- Maintain detailed logs and documentation of all support activities, incidents, and resolutions.
- Develop and manage operational templates and logs for data tracking and process improvement.
- Act as the point of contact for incoming IT-related calls, including user requests, issue reports, and system updates.
- Provide hands-on support for desktop applications, local/networked printers, and end-user hardware.
- Troubleshoot and resolve LAN/WAN issues, including hardware and software problems.
- Diagnose and repair network communication issues involving routers, hubs, switches, and modems.
- Perform routine system maintenance and adhere to IT operations best practices.
- Support systems that require 24/7 uptime, working 12.5-hour shifts (including day, night, weekends, and holidays).
COMPUTER ASSOC (OPERATIONS) - 13621