Senior Facility Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Summary:
Responsible for delivering a seamless workplace experience through effective management of front-of-house operations, employee services, hospitality, workplace amenities, and vendor coordination to enhance employee satisfaction and operational excellence.

Key Requirements

• 5-7 years of experience in Workplace Experience, Facilities Management, Hospitality or Administration.
• Strong customer service and stakeholder management skills.
• Experience managing reception, pantry, housekeeping and employee support services.
• Ability to coordinate multiple vendors and workplace initiatives.
• Strong communication, organizational and problem-solving skills.
• Proficiency in MS Office and workplace management tools.

Key Responsibilities

• Manage day-to-day workplace experience services and employee support activities.
• Oversee reception, pantry, housekeeping, visitor management and hospitality services.
• Coordinate employee engagement activities, town halls and leadership visits.
• Ensure office facilities and amenities are maintained to a high standard.
• Manage service requests and ensure timely resolution of workplace-related issues.
• Monitor vendor performance and adherence to SLAs.
• Gather employee feedback and drive continuous service improvements.
• Support workplace safety, compliance, and emergency preparedness initiatives.

Key Deliverables

• High employee and visitor satisfaction scores.
• Timely closure of workplace service requests within SLA.
• Consistent quality of hospitality and workplace services.
• Successful execution of employee engagement events and executive visits.
• Vendor SLA compliance and service quality targets achieved.
• Safe, clean and well-maintained office environment.
• Continuous improvement in workplace experience and operational efficiency.

Location:

Scheduled Weekly Hours:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.