Manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum production to meet set target.
Manage assigned accounts focusing on local DMC and selected UK accounts
Actively complete minimum 2-3 sales calls weekly
Keep active relationship with overseas partner with minimum 2 conference calls per week
Attending various trade shows and assigned sales trip with accurate follow up report
Manage VIP villa booking inventory
Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
Ensure that all accounts are properly updated in the system.
Maintain up-to-date activity and rate information for each account.
Ensure all activities and production are inserted in Opera and ASA as per Sofitel standards
Preparing special FIT offers and sending new offers with accurate follow up in order to communicate with clients in efficient manner
Action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
Ensuring there are enough sales kits available for any visit.
Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
Rates sheets must be accurate at all times.
Communicate any obstacles to completing action plans to Sales Manager or ADOS
To arrange and manage familiarization / educational trips in line with business needs.
Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up.
Follow-up with Sales Manager to obtain/confirm all event-related information in a timely manner.
Must be flexible to accommodate irregular and/or extended hours.