The Home Host role work shifts across 7 days a week with start times of 7am and finish times may be as late as 10pm.
Greet all members and guests, making sure they have all they need in the most efficient way possible. Always a “heads up” approach when covering the front desk.
Setting up day passes on arrival and inducting them into the space so they need for nothing.
Confidently deal with incoming sales calls, enquiries and tours when the membership sales team aren’t available.
Restocking pantries, stationary cupboards and keeping every floor looking tip top throughout your shift.
Management of stock including monthly stock take.
Creating weekly, daily and monthly reports for management when required.
Taka real ownership of the front desk and all within for the smoothest experience for our members.
Responsible for meeting room set up before and after meetings. Booking and managing of meeting room calendars for members.
Following training, the hosts require a solid level of knowledge on our property management systems.
Responsible for receiving and processing all members mail and deliveries ensuring safe delivery to the correct member.
Hosts are ‘go to’ members of the team for, they must be contactable respond immediately to members via workplace making sure any issues are resolved.
Responsible for maintaining the cleanliness of the lobby area.
Assisting housekeeping and café team members during busy times. This also includes covering breaks and shifts for the barista on the 12th floor.
Supporting the engagement team with managing all the members daily requests.
Supporting the management team with engaging members and developing a plan to meet members/guests needs.
Attend all training when required and support the management team with setting up spaces.
Adhere to all company standards and SOP’s.
Responsible for writing handover and in charge of sending to management.
Reporting and ensuring that all maintenance and/ or building issues such as IT are dealt with.
Responsible for a walk around the building and completing “Opening Checklist”.
Responsible for a walk around the building and completing the “Closing Checklist.”
Ensures that deliveries are stocked in the storage cupboards promptly.
Responsible for delivery of order to desk service for all our members