Reporting to the Director, People & Culture, responsibilities and essential job functions include but are not limited to the following:
- Facilitate a number of Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
- Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
- Work with the Director, People & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
- Work closely with the Director People & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
- Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
- Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
- Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
- Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
- Support Apprenticeship Programs throughout the Hotel
- Oversee manage the Educational Assistance Program with the support of the Director, People & Culture
- Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
- Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
- Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
- Support with the overall People & Culture operations, other departmental functions, and other duties and travel as required/assigned