SUMMARY:
The Manager, Travel & Card Payment Services is responsible for the successful execution and ongoing management of Motion’s travel card, procurement card, and expense reporting programs across North America and international locations. This role will lead efforts to deliver high-quality service to internal stakeholders while promoting efficient, cost-effective program operations. The role also develops and maintains productive partnerships with external service providers.
JOB DUTIES
- Manages the Travel & Card Payments Services Team, which supports Motion’s corporate card, expense management, and travel programs.
- Ensures appropriate team coverage during business hours to respond to employee calls and service cases related to (1) Corporate credit cards, including card requests, personal expense payments, and charge disputes. (2) Motion’s travel management system, Concur Travel, including corporate travel bookings and booking-policy questions. (3) Motion’s expense management system, Concur Expense, including expense report submission and reimbursement-policy questions.
- Serves as the day-to-day relationship manager for travel, corporate card, and expense-management vendors, including but not limited to Bank of America (BofA), American Express Global Business Travel (Amex GBT), Concur (SAP), International SOS, Hertz, Delta, Marriott.
- Coordinates periodic vendor business reviews to assess service levels, performance against applicable Service Level Agreements (SLAs), and opportunities for improvement.
- Partners with Procurement and Finance leadership on vendor contract renewals, extensions, and Request for Proposal (RFP) processes.
- Works with American Express Global Business Travel and SAP Concur to ensure Concur Travel and Concur Expense configurations align with Motion’s Travel & Entertainment policy; update system rules as needed based on employee feedback, policy changes, and travel-industry developments.
- Provides regular reporting to leadership on delinquent expense reports and support employee accountability for timely corporate card payment.
- Completes and submits final expense reports for terminated employees.
- Partners with Bank of America and Motion Finance on annual supplier-enrollment campaigns to increase credit card acceptance, maximize card spend, and optimize rebate opportunities.
- Partners with Internal Audit to monitor corporate card activity and mitigate fraud risk.
- Partners with Treasury to maintain appropriate credit lines for corporate Bank of America accounts.
- Oversees assignment of new P-Card and T&E Card requests within Motion’s card-program hierarchy.
- Ensures field team members receive appropriate security roles and system access within SAP Concur, Bank of America, and American Express Global Business Travel platforms.
- Provides ad hoc reporting from SAP Concur, Bank of America, and American Express Global Business Travel systems for field and executive stakeholders.
- Identifies process-improvement opportunities and trends in employee calls and cases; escalate significant issues as appropriate.
- Monitors team timekeeping in Kronos to ensure hours are accurately recorded.
- Monitors global incidents through International SOS and coordinate duty-of-care activities for affected employees.
- Leads or supports special projects related to corporate card, travel, and expense management programs, including: (1) Evaluates prospective vendors and capabilities. (2) Pilots, evaluates, and implements new Concur Travel and Concur Expense functionality, including enhancements such as receipt optical character recognition and AI-enabled expense review. (3) Supports Finance initiatives to centralize back-office functions and expand Concur Expense, Concur Travel, and the Bank of America P-Card program to additional geographies and business units.
- Perform other duties as assigned.
EDUCATION & EXPERIENCE
- Typically requires a bachelor’s degree and five (5) or more years of relevant experience, or an equivalent combination.
- Two (2) of those years must be in a supervisory capacity, preferably in a call center or similar operation with experience managing payment cards, travel services, and vendor communications.
KNOWLEDGE, SKILLS, ABILITIES
- Communicates clearly and proactively to motivate, engage, and inspire others.
- Drives results and customer success by maintaining a strong outcome focus and placing the customer at the center of decision-making.
- Demonstrates sound judgment and strategic thinking, with a forward-looking approach to decisions and planning.
- Builds high-performing teams through inclusive leadership, talent development, ongoing feedback, and trust based relationships across the organization.
PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS: None required.
SUPERVISORY RESPONSIBILITY: 2-5 Direct Reports
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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