Job Summary
The Distribution Center Process Coordinator plays a critical role in driving daily performance and consistency across the Distribution Center. This position does not include direct reports, but requires strong leadership through influence — guiding peers, supporting daily operations, and ensuring the team executes safety, quality, and efficiency. This role will steer shift startup meetings, coordinate workflow, support root cause investigations, and demonstrate agility to maintain smooth and standardized operations throughout the DC.
Responsibilities
Influence & Communication
- Communicate daily priorities, workload changes, and performance updates to ensure the entire team is informed and aligned.
- Coordinate shift startup meetings to align teams on safety, quality, service, and productivity goals, keeping the ultimate customer focus in mind.
- Act as a floor monitor, helping coordinate activities and maintain consistent flow between areas such as receiving, picking, packing, put wall, and shipping
- Support onboarding and cross-training of associates, ensuring all team members understand and consistently follow standard work.
- Provide real-time guidance and feedback to reinforce safe, efficient, and high-quality work practices.
Process Execution & Improvement
- Observe and ensure adherence to standard operating procedures (SOPs) and best practices across all functional areas.
- Ensure proper supplies are setup and staged for the days activities.
- Help maintain process documentation and visual aids (standard work boards, metrics boards, etc.) to support consistent execution.
- Identify and address process bottlenecks, inefficiencies, or quality concerns in real time, leveraging self-development skills to learn new problem-solving approaches.
- Analyze root cause investigations for safety incidents, service errors, or quality misses using structured problem-solving methods (5 Whys, Fishbone, etc.).
- Proactively partner with operations leadership and peers to implement continuous improvements, enhancing both DC performance and associate safety.
Safety, Quality & Performance
- Model and encourage safe work behaviors by helping ensure full compliance with DC safety standards.
- Support quality initiatives by conducting checks, validating outbound accuracy, and helping reduce errors and damages.
- Track and communicate daily performance metrics for respective operational area such as UPH, accuracy, service %, and cost per unit, helping the team understand their performance.
- Participate in continuous improvement activities focused on increasing throughput, reducing downtime, and improving associate engagement.
Promoting Culture & Ownership
- Foster an environment that emphasizes accountability and team orientation, encouraging ownership and pride in performance outcomes.
- Cultivate a culture rooted in accountability and pride in performance, encouraging individual ownership of results.
- Partner with fellow Distribution Center Process Coordinator and leadership to standardize processes and communication across all operational shifts and departments.
Qualifications
- 1+ years of experience in a distribution center, warehouse, or logistics environment.
- Expertise in fostering collaboration and directing teams amidst demanding operational challenges.
- Strong understanding of DC processes and performance metrics (UPH, pick accuracy, OIR, service levels, etc.).
- Effective communicator with strong organizational and interpersonal skills.
- Demonstrated ability to perform root cause analysis and drive process improvements.
- Working knowledge of Lean, 5S, or continuous improvement methodologies preferred.
- Experience with Warehouse Management Systems (WMS) and RF scanning technology.
- Ability to work variable shifts and adapt to changing business needs.
Preferred Qualifications
- Powered industrial truck certification preferred.
Leadership
- Embodies the following values: serve, perform, influence, respect, innovate, team.
- Makes balanced decisions and thinks strategically by being a forward thinker.
- Effectively communicates by motivating and inspiring others through clear and proactive communication.
- Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
- Physical Demands / Working Environment
- Lifting and Carrying: Ability to lift and carry objects of varying weights, 60 lbs. pounds or more, depending on job duties.
- Pushing and Pulling: Capability to push and pull carts, pallet jacks, or other equipment loaded with materials throughout the warehouse. This may involve pushing or pulling heavy loads over extended distances or up ramps.
- Standing and Walking: Ability to stand and walk for extended periods, often for the duration of a shift. Warehouse employees need to be able to move around the warehouse facility to pick orders, stock shelves, or perform other tasks.
- Bending and Stooping: Capacity to bend, stoop, squat, and reach to retrieve items from shelves, bins, or storage racks. Employees need the ability to access items throughout the warehouse at various heights and angles.
- Climbing: Can climb ladders or stairs to access elevated storage areas or perform maintenance tasks. Warehouse employees need to have the capacity to work at heights to include open floor mezzanines and follow safety protocols for ladder use.
- Operating Equipment: Proficiency in operating warehouse equipment such as forklifts, pallet jacks, and order pickers. Depending on the job role, employees must pass certification or training programs to operate certain equipment safely.
- Manual Dexterity: Ability to use hands and fingers to handle small objects, operate machinery controls, and perform tasks requiring precision and accuracy. This may include picking and packing items, labeling products, or assembling shipments.
- Repetitive Motion: Ability to perform repetitive tasks, such as scanning barcodes, sorting items, or packaging products, throughout the shift. Employees should be able to maintain productivity while performing repetitive motions safely.
- Physical Endurance: Stamina and endurance to work in a fast-paced environment and meet productivity targets. Warehouse employees need to have the capacity to work long hours, weekends, or overtime during peak periods.
- Safety Awareness: Commitment to following safety protocols and guidelines to prevent workplace accidents and injuries. Employees should be vigilant about potential hazards in the warehouse environment and take appropriate precautions to ensure their safety and the safety of others.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.