Client Services Specialist

Role Overview

• Job Title: Client Services Specialist
• Job Type: Permanent
• Location: Ringaskiddy, Cork
• Hours: 39 hours p/w
• Salary:  55,000 - 72,000 p/a DOE

Overview of Role:

• Build and maintain strong relationships with clients, acting as their primary point of contact.
• Manage customer queries, service issues, and ensure a high level of client satisfaction.
• Prepare quotations, proposals, and contracts in line with customer requirements and business objectives.
• Coordinate the onboarding of new clients, projects, and products into laboratory operations.
• Act as the link between customers and laboratory teams, providing regular updates on project progress and testing activities.
• Monitor project timelines, turnaround times, and ensure customer expectations are effectively managed.
• Lead client business reviews, governance activities, and continuous improvement initiatives.
• Support customer audits, technical discussions, and site visits.
• Collaborate with operational teams to ensure customer commitments and service levels are achieved.
• Forecast customer demand and support capacity planning activities.
• Identify opportunities for account growth through cross-selling, upselling, and new service offerings.
• Maintain accurate customer, quotation, contract, and pipeline information within Salesforce.
• Support business development activities, customer engagement events, and revenue growth objectives.
• Ensure compliance with quality, regulatory, health & safety, and SGS standards and values.