Maintain equipment readiness within established parameters governing regulatory compliance expectations so that all reasonable customer requests pertaining to the conduct of testing are met in a timely and effective manner
Assist in the interpretation of calibration records requested by customers during on-site audits
Participate in department and/or company-wide projects designed to improve the nature of customer service
Play the lead role in the resolution of Out-of-Tolerance events
Assist Management in addressing and resolving Corrective or Preventive actions as they relate to equipment
Ensure that testing staff working in the laboratory receive the help and cooperation they need on equipment used to successfully complete their studies
Prepare protocols related to the validation and requalification of equipment and ensure all schedules are being maintained
Prepare impact assessment reports for the equipment involved in out-of-tolerance events
Coordinate outside calibration testing for equipment as needed
Work closely with department and metrology management in the qualification or retiring of equipment within the laboratory