-This role can be performed remotely from anywhere in Spain, but requires at least two visits per month to our IT headquarters in Madrid for stakeholder meetings, service reviews, and coordination with the wider IT team.-
We are looking for an experienced Service Delivery Manager to lead the operational governance and continuous improvement of our Integration, Application, Data and AI services within Corporate IT.
This is a highly visible global role where you will work across business stakeholders, architecture, platform teams, operations, cybersecurity, vendors and service providers to ensure the reliability, performance and supportability of critical enterprise services.
If you thrive in complex environments, enjoy bringing order to large-scale technology landscapes and have a passion for operational excellence, we'd love to hear from you.
Your Mission
As a Service Deivery Manager, you will own and evolve the service management framework supporting a growing portfolio of enterprise applications, integrations, data platforms and AI-powered capabilities.
You will be responsible for ensuring services are stable, measurable, scalable and continuously improving, while driving strong governance across incidents, changes, releases, service transitions and operational performance.
This role combines service leadership, stakeholder management and operational governance, with significant exposure to senior technology and business leaders across SGS.
Key Responsibilities:
Service Ownership & Governance
Incident & Operational Management
Change, Release & Service Transition
Stakeholder & Vendor Management
Continuous Improvement