Back-office execution role supporting TFS Switzerland operations. The position owns rules-based processing, documentation, certification handling and trade follow-up. Customer-facing relationship management and commercial activities are retained by SGS Switzerland.
Primary Responsibilities
Specific Responsibilities
At all times, complies with SGS Code of Integrity and Professional Conduct.
Ensuring SR registration and, when applicable, creating hard files with relevant documents
Validating external parties in the Operations system
Transmitting relevant contractual documents to the Certification Center (CC) for processing
Receiving Conformity Assessment Instructions from CC and acting upon them
Requesting quality and transaction documents from exporters/producers as instructed by CC
Generating invoices, following up with exporters for payment, and registering payments
Contacting the trade for resolution of discrepancies and requests for additional information (client follow-up)
Monitoring and resolving Blocking Actions under TC/SA role; following up for missing information; ensuring timeliness of certificate issuance (first-level escalation)
Following up with LO / exporter for importer / authority acceptance in case of discrepancies
Coordinating CoC issuance; where printing on security paper and physical delivery is required, liaising with the Switzerland office (physical step remains local)
Monitoring of inspection execution, sampling and testing, when applicable
Entering and managing orders in group-sanctioned systems; managing documents and communication in group-sanctioned tools
Preparing regular job status reports for the Switzerland operation
Complying with QMS procedures, IVP rules and Country Instructions; assisting in QMS maintenance
Handling day-to-day operations in a timely, complete and proper manner
Comply with all SGS policies including Quality, Health & Safety, Environmental and Code of Integrity
Act at all times in accordance with SGS values, including professionalism, respect and inclusion