1. Business Leadership & P&L Management
- Own and drive P&L performance; achieve annual Net Sales and EBITA growth targets (Budget) and multi-year business plans.
- Set and execute local business strategy aligned with Eurofins Asia Pacific direction; identify and develop new service lines, market segments, and revenue opportunities.
- Prepare and propose annual budget and 3-year plan; report on any deviations to agreed results and work closely with financial controlling.
- Increase profitability to meet best industry standards in all activities.
- Lead cross-selling synergies with other Eurofins laboratories in the region.
2. Operations & Technical Oversight
- Improve operational efficiency at laboratories; streamline operational processes and make good use of IT/LIMS to achieve high efficiency and productivity.
- Support the development, implementation, and optimal use of the Laboratory Information Management System (LIMS); ensure its efficient usage at all levels to improve productivity, profitability, and quality.
- Maintain high quality standards across all Eurofins ETM testing portfolio; maintain and expand annual quality accreditations (CAP/ISO 17025, VILAS, MoNRE and international standards as applicable).
- Improve the technical and scientific aspects of the business units by ensuring the appropriate development and application of new techniques and business processes.
- Oversee Health & Safety compliance and environmental regulatory requirements across all facilities.
3. Commercial Development & Client Relations
- Support the sales process and ensure that relations with clients are good and efficient; attend meetings/audits with key clients at all levels and develop an in-depth knowledge of customer requirements through regular meetings.
- Develop relationships with government bodies (MoNRE, DONRE, industrial zones), MNCs, and international organizations.
- Develop the local strategy to grow the business and offer new services upon strategic opportunities; build brand awareness and market positioning for Eurofins ETM in Vietnam’s environmental services sector.
- Monitor market trends, competitive landscape, and regulatory developments; maintain customer satisfaction, including internal customers.
4. People Leadership & Organization Building
- Hire, motivate, develop, and retain excellent Leaders and employees; focus on developing and strengthening the next level of leaders.
- Build and develop a high-performing leadership team aligned with Eurofins Leadership Charter; drive talent acquisition, retention, and succession planning.
- Set up Key Performance Indicators (KPIs) to monitor progress; follow up as appropriate and become hands-on if required to ensure achievement of goals.
- Act as a role model for leadership and staff, aligned with Eurofins Leadership Charter; foster a positive work culture and ensure adoption of Eurofins core values throughout the organisation.
5. Group Integration & Governance
- Guarantee and control that all relevant legal and Health & Safety requirements are abided by in the Business Unit(s) under direct or indirect responsibility; ensure accreditations are being maintained and regularly expanded.
- Operate within Eurofins’ global governance framework: reporting, compliance, and ethical standards; actively participate in Eurofins Asia Pacific leadership network and group initiatives.
- Ensure all legal, financial, and regulatory obligations in Vietnam are met.