Do you have customer service and data entry experience? Interested in working in a laboratory setting? Eurofins Built Environment Testing East is seeking a Customer Relations Specialist for our new Cherry Hill, NJ location.
Position Summary: Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.
Essential Duties and Responsibilities:
- Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
- Advise walk-in clients about service information and project preparation.
- Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
- Unpack shipments and document receipt of sample.
- Update client and project data records in LIMS and CRM software systems.
- Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
- Ability to assist with administrative tasks as necessary.
- Teamwork is the foundation of success at Eurofins; will perform other tasks as needed across departments.