Essential Duties and Responsibilities:
Work Standards:
- Ensure that the quality policy program is understood, implemented, and maintained; identify, prevent, or correct any departures from the quality system
- Enforces safety policies across all areas of responsibility
- Perform laboratory tasks as required to deliver on department objectives
- Monitor and control cost
- Perform all functions in support of and in compliance with all state and federal employment regulations
- Communicates effectively with client staff members
- Conducts all activities in a safe and efficient manner
- Performs other duties as assigned
Leader of Direct Reports:
- Foster a positive and professional work environment
- Communicate a clear vision and motivate staff to excel
- Monitor and approve employees’ time worked through time-entry system
- Follow communication plan policy for regular meetings as directed by your business unit
- Coach, train, and develop others within the group with respect to their personal development to maximize performance
- Manage workflow and perform daily monitoring to meet customer service needs and KPI
- Conduct semi-annual performance reviews and interview applicants
- Perform training record review for direct reports
- Ensure data integrity record keeping to maintain compliance
- Confront and address problems, concerns and performance issues in real time
- Expand self-awareness and develop leadership skills as defined; attend applicable leadership training based on identified needs
- Effectively delegate and exercise accountability of self and others
Additional Responsibilities of Scientific Group Leader II:
Empower:
- Mentor direct reports toward successful higher-level development/promotion
- Perform succession planning in preparation for growth of team and self
Customer Service: Independently act as technical lead in calls/audits for non-escalated issues
Numeracy: Review and approve quotes as role requires. Identify and take action when pricing is inaccurate
Technical Knowledge/Decision Making:
- Comprehensive understanding of instrumental and/or analytical theory for all technical disciplines they oversee and provides support beyond own team
- Independent accurate impact assessment of data, with recognition of which issues require escalation to upper management for awareness
- Lead investigations independently through technical writing, root cause analysis, robust CAPA, and complete impact assessment for on time closure
Initiate Change/Execution:
- Continually evaluate systems and processes, making adjustments to help improve overall productivity, efficiency and quality in the department
- Propose and lead new LEAN initiatives in the department and support LEAN initiatives in the division