The Sample Receiving Supervisor is responsible for overseeing the daily operations of the Sample Receiving department and ensuring the accurate receipt, login, tracking, and distribution of environmental samples. This position works closely with laboratory management and staff to support operational efficiency, quality, customer service, and regulatory compliance.
Supervisor responsibilities include, but are not limited to, the following:
- Assures compliance with health and safety requirements and serves as a resource for Sample Receiving personnel.
- Ensures adherence to QA and QC protocols and departmental procedures.
- Supervises daily Sample Receiving activities, including sample login, verification, chain of custody review, and sample distribution.
- Assists with scheduling, timekeeping review, and coordination of staffing resources to meet workload demands.
- Provides training, coaching, and support to Sample Receiving personnel.
- Ensures effective communication between Sample Receiving, laboratory departments, project management, and client services teams.
- Adheres to corporate policies and standard operating procedures (SOPs).
- Assists in maintaining and updating departmental SOPs as needed.
- Monitors productivity, turnaround times, and departmental performance metrics.
- Assists in investigating and resolving sample discrepancies, documentation issues, and customer concerns.
- Maintains adequate inventory of Sample Receiving supplies and collection kit materials.
- Supports continuous improvement initiatives focused on efficiency, quality, and customer satisfaction.
- Promotes a positive work environment and fosters teamwork within the department.
- Performs other duties as assigned.