As Digital Solutions, Automation & AI, you'll partner closely with the business to find where processes can be simplified,manual work stripped out, and technology put to work lifting productivity and sharpening decision-making.It's a hands-on position spanning business analysis, solution design, Microsoft 365, the Power Platform, automation, and emerging AI. Expect to sit directly with stakeholders, facilitate workshops, and shape business problems into scalable,practical technology solutions.
Key Responsibilities
• Take ownership of existing production solutions across the Power Platform and Microsoft 365, maintaining and evolving.
• Manage solutions in productions
• Take the lead on migration projects, moving content from legacy systems into SharePoint Online, OneDrive,Teams, Power Automate, and Power Apps.
• Guide customers on document control and records management, supporting compliance and keeping information integrity intact.
• Build customer capability via coaching, demos, and training, and produce the training materials that go with it.
• Put together effort estimates for proposals and back up presales work.
• Look after governance and support for customers' Microsoft 365, Power Apps, and Power Automate environments.
• Partner with business teams to uncover process inefficiencies and digital transformation opportunities.
• Use advanced Excel, Power Query, and Power Pivot for analysis, modelling, and automation work.
• Find and roll out AI, Copilot, and intelligent automation opportunities across the business.
• Steer discussions on Copilot Studio, AI agents, and AI-enabled Power Platform solutions.
• Evaluate emerging Microsoft AI capabilities and convert them into practical business use cases.
• Cultivate strong stakeholder relationships and serve as a trusted technology advisor.
• Work within ITIL best-practice methodology (change and release management, for instance).
AI & Emerging Technology
Given how quickly Microsoft's AI ecosystem is moving, this role puts particular weight on:
• Copilot Studio and AI agents
• AI Builder
• AI-enabled Power Apps and Power Automate
• Intelligent automation and RPA
• Process mining and automation discovery
• AI-enabled reporting and analytics
You don't need to arrive as an AI specialist -what matters is a solid understanding of AI concepts and real commitment to developing the skills needed to lead AI conversations and spot opportunities across the business.