AECOM is seeking a Tenant Relocation Program Manager to support the Program Management Team on the AECOM/New York City Housing Authority (NYCHA) Comprehensive Modernization/ Trust program. The Relocation Manager will manage day-to-day oversight of tenant relocation activities, maintain critical trackers, support compliance with relocation requirements, and ensure alignment between NYCHA, relocation vendors, design-build teams, field staff, and internal AECOM stakeholders.
This role is designed for a highly organized program coordinator, strong communicator, and problem-solver with experience in tenant relocation, housing programs, or large public-sector initiatives. This role offers a strong leadership-track opportunity for a mid-career professional.
Key Responsibilities:
- Establish procedures, gather data, develop legal/policy frameworks, and ensure readiness of vacant units.
- Develop and coordinate procedures for managing relocations, including legal and policy documents (e.g., Temporary Relocation License Agreement, resident notices such as the Notice of Non-displacement).
- Review and coordinate reviews of resident plans, guides, and notices with COO’s division, ATAD, Legal, Resident Services Department (RSD) and other stakeholders.
- Review all resident communication materials related to relocation.
- Forecast and manage inventory of vacant apartments (on-site and off-site).
- Reviews project scopes to understand the relocation needs and effectively communicate and manage for those needs.
- Support bi-weekly meetings with Operations to track preparation of vacant units.
- Establish workflows defining roles/responsibilities for moving residents to temporary housing.
- Lead line-by-line lease compliance and property management reviews before and after contract award.
- Oversee the matching process post-award, ensuring collaboration across departments to resolve tenant issues and optimize placements.
- Coordinate access and facilitate training for design-builder use of NYCHA’s resident management system.
- Ensure design-builder is using the resident management system as required.
- Coordinate bi-weekly stakeholder meetings to monitor progress.
- Collaborate with teams to resolve challenges and streamline relocation processes.
- Requires regular site visits and attendance of evening and weekend project meetings in all five boroughs of NYC.