Purpose
The Associate Director, Process Optimization will build and sustain streamlined and simplified processes that drive increased partner satisfaction and/or improved user experience. They will identify and implement projects that promote TA Capabilities, increase engagement and experience with talent and hiring stakeholders and seek ways to impact TA workflow efficiencies for both TA and other HR COEs.
Within TA, this role acts as the functional lead for key strategic projects. This role must lead with influence and is accountable for work across functional & geographic boundaries. The solutions defined will be translated to TA Operations and Process updates, technical process & system design, and support roles & responsibilities of individuals in the organization. Implement use of effective tools & methodologies for evaluating, executing, managing & closing out projects.
Responsibilities
- Partner with functional leadership teams to map processes, both from people as well as technical standpoint.
- Identify process gaps and improvement opportunities based on root cause analysis; expertly manages partner expectations and scope of projects.
- Instruct cross functional project teams; drive completion of projects to achieve outcomes short and long term.
- Link strategic objectives to the work; guide the team to develop sustainable solutions that build future capabilities.
- Align with cross functional partners early in the process to anticipate changes, effectively communicate and lead change management.
- Develop and provide forum for internal and external benchmarking and sharing of best practices in for process improvements.
- Apply Technology in innovative ways to anticipate or address customer needs. Employs innovative solutions to increase effectiveness.
- Evaluates strategic risks of business alternatives, recommends actions and develops strategies to cope with various scenarios.