Software Engineer supporting an enterprise AI platform. A hands-on engineering role with build, enhance, test, and support responsibilities of production-ready AI platform capabilities that enable teams across AbbVie to use generative AI responsibly and effectively. Work with senior engineers, product owners, architects, security partners, data teams, and business stakeholders to deliver reliable platform features, improve developer experience, support integration patterns, and contribute to governed AI solutions used across scientific, clinical, commercial, and operational areas.
Responsibilities
- Develop, test, and maintain AI platform capabilities, including APIs, backend services, user-facing workflows, automation scripts, and integration components that support enterprise generative AI use cases.
- Contribute to reusable engineering patterns for prompt management, retrieval-augmented generation, model routing, evaluation, observability, and secure access to enterprise data and tools.
- Work with product owners, senior engineers, architects, and business stakeholders to understand requirements, clarify user needs, estimate work, and deliver practical, maintainable solutions.
- Support AI platform onboarding and adoption by helping teams troubleshoot issues, interpret platform guidance, improve documentation, and apply approved development patterns.
- Assist with quality engineering activities, including unit testing, integration testing, user acceptance testing, defect resolution, and validation evidence needed for controlled enterprise environments.
- Help operate and improve AI platform production services by monitoring reliability, investigating incidents, resolving support tickets, and identifying opportunities to simplify or automate recurring support needs.
- Follow AbbVie standards for secure software delivery, responsible AI, privacy, GxP awareness, data protection, change management, and the software development lifecycle.
- Communicate progress, risks, tradeoffs, and technical findings clearly to teammates and stakeholders; escalate issues appropriately and contribute to a collaborative engineering culture.