Posting Date
08/28/20262000 16th St, Denver, Colorado, 80202-5117, United States of AmericaGeneral Purpose of the Job
The Senior Manager, CRM Operations leads the CRM technical and operations team and owns the technical foundation and run-state of the Digital Marketing organization’s CRM platform. As the organization scales its CRM email, SMS, IVR, and lifecycle programs, this role makes sure the platform, the product roadmap, and the data behind every campaign keep pace, so that campaigns are scalable, automated, compliant, and resilient in production.
This is primarily a people management and ownership role. The Senior Manager leads a team of solution architects, a QA developer, and the email build team, setting direction, developing the team, and holding delivery to a high quality bar. They stay close enough to the platform to set technical direction and resolve complex decisions, but their core job is leading the team and owning outcomes rather than building heads-down. A core expectation is setting the standards and developing the key processes the team works to, then keeping the team aligned, consistent, and standardized as the function scales.
Two areas of ownership sit squarely with this role. First, the product roadmap. This person owns where the CRM platform is headed and sequences capabilities such as Data Cloud activation, IVR, and journey orchestration against business priorities. Second, the data delivery of campaigns. This person is accountable for getting the right data to the right campaign, which means navigating difficult data sources scattered across the organization and making sure deliverables are met on time and built correctly.
Success in this role depends on working well with stakeholders who understand the technical details at a high level but rely on this person to translate, advise, and deliver. The Senior Manager brings clarity and structure to complexity, urgency, and ambiguity.
People Leadership
This role carries direct people leadership responsibility across the CRM technical and operations team, including solution architects, a QA developer, and the email build team.
Product Roadmap & Campaign Data Delivery
These two areas of ownership are central to the role and define how its impact is measured.
Education and Requirements
Skills and Qualifications
How Success Is Measured
Certificates, Licenses, and Registrations
Travel and Time Requirements
Additional Requirements
Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.
Work Environment: Level III – Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.
Visual: Vision adequate to perform the essential duties/responsibilities of position.
May be required to demonstrate the ability to differentiate colors on a test strip.
Physical Demands: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:
· Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
· Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.
What We’ll Provide
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
· Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
· Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
· Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.
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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.