When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
Essential Duties & Responsibilities including but not limited to:
Monitoring and Reporting - Patrols assigned areas on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress, and unauthorized persons. Conducts periodic inspections of all areas at designated times to ascertain their conditions of security and safety. Perform monthly preventative maintenance and required equipment checks, i.e.: elevator phones, outside emergency phones, vehicle equipment, door alarms and panel, building alarms, fire alarm panel, all doors and locks and radio equipment. Prepares logs or reports as required for post, writes or types reports entering information in a computer.
Enforcement - Directs vehicle and pedestrian traffic. Conducts on-campus traffic safety details during construction and roadwork hazards. Patrols designated areas and all parking areas. Checks for and issues proper identification of colleagues, and enforcing the wearing of ID badges. Issues temporary badges to Visitors and Vendors. Checks suspicious packages as directed.
Emergency Response - Responds to all Codes and alarms in accordance with the Safety Manual and the Emergency Management Policy. First responders to acts of violence and aggression, including civil disturbances, weapons/hostage/armed intruder situations, agitated/disruptive/combative patients, workplace violence events, and any other potential crisis situations. Coordinates with local Police, Fire, and Emergency personnel as directed. Responds to alarms initiated by fire crash bars on exterior doors. Responds to elevator entrapments. Respond to and investigate reported thefts, disturbances and incidents. Responds to medical emergency call such as slips or falls in the facility or on the grounds, provide an emergency stretcher as needed, and assists with transport within building, awaiting ambulance as the case warrants. Administers nasal Naloxone in the timeliest fashion to suspected opioid overdose victims when needed, while activating an emergency medical response. Protects against threats relating to gunshot and weapons-related trauma violence spill-over, including when victims of weapons’ violence and suspected perpetrators of weapons’ violence are present in the ED, Inpatient Unit, etc.
Safety Searches - Conducts emergency contraband searches of patient rooms and property, taking possession of any discovered weapons, needles, substances (like Fentanyl), and other items presenting an immediate risk to life safety.
Patient Observation - Performs patient watch or observation as directed. Responds appropriately to a variety of human service issues, including domestic abuse, substance abuse, forensic patients, psychiatric cases, and anxious/upset visitors. Maintain composure and professional demeanor in an occasionally chaotic environment. Practices universal precautions. Restrains patients as necessary utilizing de-escalation techniques. Serves as dedicated safety detail for patients presenting homicidal ideations and actions. Escorts patients on active MGL Chapter 123 Section 12 status from 4th Floor Psychiatry to ED.
Forensic Patient Management – Orients external law enforcement personnel on LMCP safety procedures and protocols. Responds and assists external law enforcement with de-escalation, restraint, etc. Assumes direct observation and custody of the forensic patient if external law enforcement is incapacitated.
Fire Prevention - Identifies and reports fire safety hazards. Keep fire exits, fire doors, corridor access and extinguishing equipment clear. Immediately notify appropriate personnel when equipment may be out of order and in need of repair or replacement.
Colleague and Patient Assistance - Provides assistance to patients, visitors, and colleagues with vehicle problems, such as jump starts, lock outs, shoveling, contacting AAA etc. Using a LMCP vehicle, transports patients and colleagues between buildings and designated parking lots.
Monitors Security Office (Post 1) – Checking video surveillance, answering all security office calls, radio calls, and emergency calls. Receives emergency panel alarms and dispatches accordingly. Completes overhead and online paging to initiate an emergency response.
Notifies the Maintenance Department of changing weather conditions as it relates to snow removal and sanding for the safety of patients, visitors, and colleagues. Notifies the Maintenance on-call of any facilities related issues after hours.
Coordinates with Funeral Home staff for removal of deceased patients, verifies that accompanying legal documents are complete, records pathology statistics and processes paperwork.
Maintains courteous and effective interactions with colleagues and patients.
Demonstrates an understanding of job description, performance expectations, and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of our customers.
Participates in departmental and/or interdepartmental quality improvement activities.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed to meet the needs of the department.
Organizational Requirements:
daily activities.
Minimum Qualifications:
Education: High School Graduate or equivalent
Licensure, Certification, Registration: Current valid driver’s license required. Completed upon hire: CPI NCI Certification.
AVADE Workplace Violence Prevention Levels I, II, III Certification, BLS Provider Certification (CPR & AED), AHA Heart-Saver
First Aid Certification, Stop the Bleed and Nasal Naloxone Certification, and successful completion of
Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety training.
Skills, Knowledge & Abilities: Observant, paying close attention to detail; Ability to remain calm in difficult situations; Adaptable to sometimes rapidly changing situations; Strong interpersonal and communication skills with the ability to interact effectively across diverse cultures and at various social and educational levels. Basic computer and data entry skills. In the absence of a particular skill, a colleague must have the ability to be trained to a level of proficiency.
Experience: 1 - 2 years of healthcare security experience preferred. Military, law enforcement, and customer service work experience are also preferred. Bachelor's degree level of education or current student enrolled in a criminal justice program also encouraged.
Sign on Bonus! The Security Officer, Charge Officer, and Security Supervisor role is now eligible for a $1,000 signing bonus. Important Details: Bonuses are paid out in 3 payments: $333 at 30 days of hire, $333 at 6 months of Hire, and $334 at 1-year of hire, this would be prorated for less than Full-Time. To be eligible, you must be a non-BILH employee or a previous eligible employee who returns to BILH after 1 year. Employee must be in good standing to receive the bonus at the time of payment. Per Diem roles are not eligible. All bonuses are subject to applicable taxes. If you leave Lahey Health & Medical Center before your first anniversary you will pay back the sign-on bonus to Lahey Health & Medical Center. This program is subject to change at any point. Any part-time positions will be pro-rated based off the full-time bonus amount.
Pay Range:
$20.00 - $24.38The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.