Turner & Townsend is seeking an experienced Team Lead / Project Director to lead and develop a team of Project Managers and the delivery of project management services on major projects and programs. This individual will be responsible for ensuring service excellence in terms of service delivery, continued growth of our project management service offering, including client engagement and market outreach.
The Director will provide strategic leadership across a diverse portfolio of projects, including corporate real estate, workplace transformation, branch and office developments, operational infrastructure, technology-enabled environments, and business-critical capital initiatives. The successful candidate will oversee the planning, execution, and delivery of complex programs that support organizational growth, operational excellence, customer experience enhancements, and digital transformation objectives.
Working closely with senior stakeholders, the Director will drive project performance, strengthen client relationships, and foster collaboration across multidisciplinary teams. This role will be instrumental in ensuring projects are delivered safely, efficiently, and in alignment with business objectives, while supporting innovation, sustainability, risk management, and long-term value creation.
The successful candidate will also contribute to business development efforts, promote best-in-class project management practices, mentor and develop project management talent, and help expand Turner & Townsend's presence within the financial services and corporate real estate sectors.
Responsibilities:
- Strong leadership skills, experience leading a project management team, ensuring they deliver on all accountabilities.
- Lead communications with the client and oversight of project management team services.
- Lead research related to construction market conditions, including analysis of official published data.
- Produce thought leadership reports providing valuable insights to the construction market
- Lead the strategic and operational management of Project Management Services in a variety of sectors, including resource planning and management, financial management, business generation and training and development.
- Set a clear strategy and ambition with the team in line with our Business Plan
- Grow and develop exceptional people, promoting a culture of learning, respect and inclusivity.
- Knowledge management – Ensure that key information and learning generated from each commission is inputted into internal databases and shared.
- Process improvement – Identify and act upon ways to improve internal systems and processes.
- Quality Control – Ensure compliance with quality standards and participation in ISO audits.
- Develop priority plans including risk mitigation through internal tools, make performance measurements via Key Performance Indicators (KPI) and appraisal documents, management controls and critical success factors based on company goals
- Undertake internal BMS audits, and coordinate and represent the office for external audits undertaken by the external certification authority.
- Develop a detailed understanding of the market, acting as a brand ambassador and creating a pipeline of opportunity with existing and new clients
- Identify and act upon cross-selling opportunities.
- Participate in meetings with Senior leadership, Directors and staff and prepare and deliver presentations
- Financial Management – Using internal software, track ongoing revenue, margin levels and monthly fees and resource requirements for each cost ,amahe commission.
- Preparation of proposals/RFP responses for new clients/projects.
- Attend relevant networking events and other promotional opportunities with directors.
- Support the training and mentorship of current staff and promote an upward career trajectory.
- Proactively partner with talent acquisition team to attract the best talent, actively manage resource requirements and proactively plan for future staffing needs.
- Be a role model that drives a one business culture that achieves great outcomes by striking the right balance for our people, clients, stakeholders, and society.
- SOX control responsibilities may be part of this role, which are to be adhered to where applicable.