As a Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.
Key Responsibilities:
- Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
- Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
- Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
- Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
- Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
- Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful