Facilities Assistant [FOH]

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 

 At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this job involves

As a Facilities Assistant, supporting a premier Global Financial Services this dynamic role centres on Front-of-House operations - delivering exceptional workplace experiences through reception support, visitor management, and daily FOH coordination. With the flexibility to step into Back-of-House tasks as needed, you’ll help ensure seamless, safe, and efficient facility operations across the board. You’ll partner with vendors, colleagues, and service teams to uphold JLL’s standards for excellence in integrated facilities management.

What your day-to-day will look like:

Facilities Operations and Workplace Experience

• Serve as primary FOH contact, managing visitor registration via EMS, issuing passes, and ensuring a professional first impression.
• Maintain high standards in reception, shared areas, and staff kitchens— ensuring cleanliness, stock levels, and equipment functionality (e.g., Nespresso machines, dishwashers, fridges)

Meetings, Events and Workplace Technology

• Set up and reset meeting rooms, including food/beverage service and operable wall adjustments.
• Provide frontline AV support for Zoom, Microsoft Teams, and Skype; escalate unresolved tech issues.
• Ensure meeting spaces are technology-ready and support booking system administration.

Vendor Coordination and IFM Service Delivery Support

• Supervise on-site contractors and coordinate vendor access for service visits
• Liaise with building management and landlords on operational matters.
• Monitor service delivery, follow up on actions, and escalate unresolved issues to support IFM performance.

Safety, Security and Compliance

• Report hazards, incidents, and unsafe conditions promptly.
• Support emergency preparedness, safety inspections, and compliance documentation.
• Adhere to WHS, security protocols, and client-specific workplace policies

Operational Reporting and Site Support

• Maintain accurate records for mail, lockers, procurement, and contractor logs.
• Support audits, action tracking, and site coordination for Facilities Management leadership.
• Assist with operational dashboards and administrative reporting as required.

Operational Performance and Continuous Improvement

• Identify opportunities to improve kitchen operations and meeting support
• Contribute to service reviews and implement process enhancements that elevate workplace experience and service delivery.

Systems & Reporting

• Maintain accurate workplace records, systems, registers, and tracking tools to support workplace requests, visitor management, reporting, and operational activities.
• Use workplace systems and Microsoft Office applications effectively while maintaining confidentiality and professionalism when handling workplace and visitor information.

Mailroom, Administration and Operational Support [when required, acting as primary back-up for BOH]

• Manage end-to-end mail operations: sort, distribute, log incoming/outgoing mail (including Registered/Express Post), prepare interstate satchels, and compile daily Australia Post manifests.
• Arrange courier pickups and freight dispatches.
• Process purchase orders and procure office stationery, copy paper, canteen supplies, and archive boxes via iProcurement and Optimum.
• Prepare and list cheques per Finance procedures; maintain lost property and storage cupboards

Sound like you? To apply you need to be:

• Previous experience in reception, customer service, hospitality, workplace support, or corporate office environments preferred.
• Strong verbal and written communication skills with a professional and approachable manner.
• Well-organized with the ability to manage multiple tasks, prioritize requests, and respond effectively in a busy workplace environment.
• Proactive and customer-focused with strong attention to detail and the ability to follow workplace procedures and processes.
• Able to work independently within established procedures while collaborating effectively with workplace and business teams

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave 
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number ABREQ532508

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact U