Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Patient Business Representative Team Lead reports directly to the Manager of Financial Counseling. The PBR Team Lead, under the direction of the Manager, is responsible for all the responsibilities of the Patient Business Representative positions. The PBR function as a financial counselor and registrar and is responsible for the in-depth evaluation serving as an advocate and navigator, assisting low-income, uninsured and underinsured patients with applying for financial assistance programs to secure healthcare coverage. The PBR Team Lead will serve as the primary practice contact when patients require assistance with various billing/financial related issues, which cannot otherwise be resolved by the practice service representative.
Qualifications
High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required
Knowledge, Skills and Abilities
- Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
- Excellent customer service skills, including active listening, empathy, and effective communication.
- Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
- Proficiency in Microsoft Office and electronic medical record systems.
Additional Job Details (if applicable)
Interpersonal relationship skills necessary to communicate effectively with patient/family, physicians and their support staff, medical staff, nursing staff, other hospital personnel and many external organizations and agencies.
The technical knowledge of specific legal and regulatory requirements and an understanding of complex third party and medical assistance polices and procedures.
Knowledge of the hospital information system with emphasis on accounts receivables programs.
Ability to function independently and prioritize work within established policies.
Must complete MassHealth’s curriculum for Certified Application Counselor (CAC) and maintain certification renewal annually
Requires good judgment, tact, sensitivity and the ability to function in a stressful environment.
Ability to maintain confidentiality regarding the patients, their medical histories, demographic and fiscal information, etc.
This role will train at the Brigham and Women's main campus (45 Francis Street). Training is roughly for the first 3 months. After the training period, this role will be at assigned to the Faulkner Main Campus.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.22 - $31.71/Hourly
Grade
4
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.