JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

Workplace Concierge

Part-Time Employment

What this job involves

This Part-Time position is responsible for delivering an outstanding occupant experience across the client portfolio. The role focuses on providing exceptional service in the workplace, with a human-centric and engagement-focused approach.

The role acts as point of contact for all Bendigo Bank staff and visitors regarding Workplace delivery and supports account initiatives by driving consistent implementation and delivery across the portfolio.

The role oversees the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs, delivery guides and SLAs. Provide and drive operational experience initiatives.

A key aspect of this role is engagement, interfacing not only with Bendigo Bank, but also other service partners such as Group Security, Property Operations, EA network, IT and Landlords as relevant, along with the lines of business and occupants as the ultimate service recipients.

Front of House Delivery

Serve as the first point of contact for guests, employees, and key stakeholders
Complete reception duties, including greeting visitors, providing access, meeting room management, oversight of team mailbox and directing inquiries
Being an initial contact point for new starters and ensure they feel welcome
Supporting the mailroom function for internal staff

Client Engagement

Implement client engagement strategies to support the national plan
Build relationships with employees and stakeholders to foster a positive workplace community
Provide timely and caring soft services that are authentic and responsive

Communication

Assist in implementing internal communication strategies to improve culture and employee engagement
Share regular event and celebrations content
Adopt innovative communication strategies to enhance workplace experience

Event and Activation Support

Assist in implementing monthly calendar of events
Provide outstanding customer service and help organise memorable events aligned with client expectations and agreed processes
Support the coordination of event orders with client, team, and vendors
Conduct site tours highlighting spaces and activations

Operations Management

Ensure delivery of all operational requirements as per the client scope of works, including mail and office services
Follow operational procedures and performance measures to ensure consistency and reliability
Comply with JLL and client Health, Safety, Environment, and Risk Management policies and procedures
Address user complaints and concerns, providing solutions and follow-up

Sound like you? Why don’t you apply? To apply you need to be:

Motivated self-starter with a strong customer service orientation
Proactive with keen attention to detail and ability to balance multiple priorities
Excellent verbal and written communication skills
Adaptable in a fast-paced working environment
Strong organizational and administration skills
1-2 years’ experience in hospitality, customer service, or related field

Benefits:

Great employee discounts off fitness, wellbeing & other renowned bands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference numberREQ530619

Location:

On-site –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Workplace Concierge

About the role